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Free
Professional Photo Enhancement • Exclusive designs created
& customized just for you
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Frequently
Asked Questions about Holiday Announcements
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| Shipping
Details |
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Your
holiday announcements will be shipped 1-7 days after
proof approval by U.S Priority Mail, and depending
on your zip code and distance from Ames, IA will
arrive at your address 1-3 days after they are shipped.
Destinations within the continental US pay a flat
shipping charge of $8.95 for Priority Mail shipping.
Express Shipping via USPS is available for an additional
charge based on the weight of your order. Express
shipping is 1-2 days depending on your zip code,
and rates start from $20. World-Wide Shipping is
also available for our overseas customers, call
or email for details.
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NOTE:
The Postal Service is extremely busy during the
holiday season. Please note that we cannot ensure
that orders placed after December 8th will be received
in time to mail before December 25. After December
8th, we suggest creating "Happy New Year"
cards!
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| Free
Photo Enhancement Service return
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You
benefit from the skills of a professional restoration
and enhancement artist free of charge! We'll fix red-eye,
remove any unwanted blemishes, whiten teeth and eyes,
etc. Your holiday announcements can be created in black
and white, color, or sepia-tone (brown tones). We can
even colorize portions of your photograph(s) if you'd
like. Just specify your preferences on the order form.
Your photo(s) will look their absolute best! You don't
need to hire a professional photographer you when you
choose Chouette Design Group to create your holiday
photo announcements!
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| What
is the difference between coverstock and photo paper?
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If
you choose to have your design printed on photo paper,
we use a professional archival quality photo paper for
our photo paper announcements. This is an upgraded thicker
photo paper from the paper most local and on-line labs
use. Our photo finishing method meets our exacting standards
for quality, color accuracy, and reliability. Coverstock
refers to a variety of heavier papers used for such things
as postcards, greeting cards, etc. You can choose from
2 papers and 3 finishes. The 100# coverstock is equivalent
to 12pt. cardstock and is the same paper most photo announcement
companies use. It's about 1.5 times thicker than photo
paper. The 100# glossy has a glossy coating added to the
regular 100# coverstock which makes it shiny on one side,
It also makes the card a bit thicker. The 120# coverstock
has a silk matte finish, and it's the thickest paper we
offer, and the thickest paper that can be used on the
special printers that print photo announcements. The thickness
is equivalent to a 14pt cardstock and is about 2.5 times
thicker than traditional photo paper as a comparison.
Our 120# is the thickest paper you'll find anywhere for
photo announcements! Our studio information is tastefully
printed in small print on the back of every card and announcement
we create.
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Address Printing return
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You
can choose to have your address printed on your envelope
in the font matching your design. You can
select this convenient service on our secure online order
form. You'll choose from the following design options:
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no
design - please only print what I have written on
the order form
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| How
do I send my photo(s) to you? return
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can upload, email, or mail your photos. You will make this
selection during the ordering
process. You can upload 1, 2, or 3 photos (max size
2 megs each, in JPG format only) after you place your holiday
announcement order. Or you can choose to email your
digital photos to lisa@chouettedesign.com. Minimum Photo
Size Requirements: Your files should be at least
1200x800 pixels to ensure you get the best results. Make
sure to send the full image, not one put through an email
program that will shrink it. If the photos you send are
smaller than the minimum requirements, your proof will be
delayed while we contact you to receive the correct file(s).
To check your photo: locate the original folder that you
downloaded your photos into from your camera. Find the file
you want, and right-click on it. Choose "properties"
to check the size. The photo should be larger than 800x1000
pixels (or around 200K+ if you don’t have pixel dimensions
listed). This is the photo you want to upload. And if you
email it, attach it directly from your computer, and if
your email program asks if you are attaching a file or photo,
choose "file" in case your email program automatically
shrinks photos. You can also mail your lab-printed
photo to us. |
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| What
payment methods are accepted? return
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| We
accept Visa and MasterCard directly, or American Express
and Discover through Paypal. Either way is secure, and you'll
make your choice during the ordering process. While we collect
your payment information at the time of your order, if you
choose to pay by paypal, your payment is only due once you
approve a proof. And if you choose to pay us directly by
Visa or MasterCard, your card is only charged once you have
reviewed your invoice, approved a proof, and your order
is ready to ship. |
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| Do
I have to pay a deposit?return
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| No.
Deposits are not required to start on your holiday announcement
design. |
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| When
will I receive my proof? return
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| Our
current proofing schedule is 2 business days (M-F). You
will be added to our proofing schedule based on the time
your complete (your photos must meet our minimum
size requirements) order is submitted . We create proofs
M-F from 10-5 CST, so if your complete order is submitted
after 5 pm CST, your order is considered received the next
business day at 10am CST.
Please make sure @chouettedesign.com is on your "approved
sender" list or "whitelist" and/or in your
"address book" so you receive your proof in your
email inbox.
We have never been late on a proof, so if you expect one
and haven't received it, we either don't have what we need
and have sent an email with more information, or the proof
is stuck somewhere or couldn't be emailed (full mailbox,
undeliverable, etc). You will receive unlimited free revisions
with the photo in your proof. If you decide to change photos
after a proof has been created, there is an additional $19
charge for the extra photo work. |
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