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Free
Professional Photo Enhancement • Exclusive designs created
& customized just for you
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Frequently
Asked Questions about Holiday Announcements
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| Shipping
Details |
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Your
holiday announcements will be shipped 6-10 days
after proof approval by U.S Priority Mail, and depending
on your zip code and distance from Ames, IA will
arrive at your address 1-3 days after they are shipped.
Destinations within the continental US pay a flat
shipping charge of $8.95. Express Shipping via USPS
is available for an additional charge based on the
weight of your order. Express shipping is 1-2 days
depending on your zip code, and rates start from
$20. World-Wide Shipping is also available for our
overseas customers, call or email for details.
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NOTE:
The Postal Service is extremely busy during the
holiday season. In order to ensure that you receive
your holiday announcements in time, we will only
accept a limited number of orders after December
3rd. Call or email
for availability and other details. We will keep
updated timing information on the top of the order
form.
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| Free
Photo Enhancement Service return
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You
benefit from the skills of a professional restoration
and enhancement artist free of charge! We'll fix red-eye,
remove any unwanted blemishes, whiten teeth and eyes,
etc. Your holiday announcements can be created in black
and white, color, or sepia-tone (brown tones). We can
even colorize portions of your photograph(s) if you'd
like. Just specify your preferences on the order form.
Your photo(s) will look their absolute best! You don't
need to hire a professional photographer you when you
choose Chouette Design Group to create your holiday
photo announcements!
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| What
is the difference between coverstock and photo paper?
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Coverstock
refers to a variety of heavier papers used for such things
as postcards, greeting cards, etc. If you choose to have
your design printed on coverstock, your design will be
printed on 110# coverstock paper, which is comparable
to a high quality greeting card and is the heaviest that
our printers can accomodate for this high photo-quality
printing. This paper is about 2 - 2.5 times thicker than
traditional photo paper as a comparison. If you choose
to have your design printed on photo paper, we use a Fugi
Crystal Archive photo paper for all our photo announcements.
We use a local studio catering to professional photographers
that can meet our exacting standards for quality, color
accuracy, and reliability. Our studio information is tastefully
printed in small print on the back of every card and announcement
we create.
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Address Printing return
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You
can choose to have your address printed on your envelope
in the font matching your design. You can
select this convenient service on our secure online order
form. You'll choose from the following design options:
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no
design - please only print what I have written on
the order form
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| How
do I send my photo(s) to you? return
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| You
can upload, email, or mail your photos. You will make this
selection during the ordering process. You can upload
1, 2, or 3 photos (max size 2 megs each, in JPG format only)
after you place your holiday announcement order. Or you
can choose to email your digital photos to lisa@chouettedesign.com.
Minimum Photo Size Requirements: Your files should
be at least 1200x800 pixels to ensure you get the
best results. Make sure to send the full image, not one
put through an email program that will shrink it. If the
photos you send are smaller than the minimum requirements,
your proof will be delayed while we contact you to receive
the correct file(s). To check your photo: locate the original
folder that you downloaded your photos into from your camera.
Find the file you want, and right-click on it. Choose "properties"
to check the size. The photo should be larger than 800x1000
pixels (or around 200K+ if you don’t have pixel dimensions
listed). This is the photo you want to upload. And if you
email it, attach it directly from your computer, and if
your email program asks if you are attaching a file or photo,
choose "file" in case your email program automatically
shrinks photos. You can also mail your lab-printed
photo to us. |
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| What
payment methods are accepted? return
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| We
accept Visa and MasterCard directly, or American Express
and Discover through Paypal. Either way is secure, and you'll
make your choice during the ordering process. While we collect
your payment information at the time of your order, if you
choose to pay by paypal, your payment is only due once you
approve a proof. And if you choose to pay us directly by
Visa or MasterCard, your card is only charged once you have
reviewed your invoice, approved a proof, and your order
is ready to ship. |
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| Do
I have to pay a deposit?return
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| No.
Deposits are not required to start on your holiday announcement
design. |
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| When
will I receive my proof? return
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| Your
holiday announcement proof will arrive within 48 hours Monday-Friday
once we have your complete order in hand (your order and
photos that meet our minimum size requirements).
We create proofs M-F from 10-5 CST, so if your complete
order is received after 5 pm CST, your order is considered
received the next business day at 10am CST.
Please make sure @chouettedesign.com is on your "approved
sender" list or "whitelist" and/or in your
"address book" so you receive your proof in your
email inbox.
You will receive unlimited free revisions with the photo
in your proof. If you decide to change photos after a proof
has been created, there is an additional $19 charge for
the extra photo work. |
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